Shipping and Delivery Policy

Last updated: August 20, 2026

This Shipping and Delivery Policy explains how physical-product orders from The Vine Living are prepared, shipped and delivered.

Where We Ship

The Vine Living currently ships physical products to eligible addresses within Ontario, Canada.

If your address is outside our current delivery area, the website may prevent you from completing checkout or may not display an available shipping method.

Coaching sessions and other non-physical services are not subject to this Shipping and Delivery Policy.

Our Shipping Schedule

The Vine Living generally ships orders every Sunday.

Orders received after preparation or fulfilment has begun may be scheduled for the following Sunday. Some products may also require additional preparation time before shipment.

Shipping and delivery timelines begin when an order is transferred to the carrier, not when the order is placed.

If a holiday, severe weather event or unexpected service disruption affects our normal schedule, fulfilment may occur on the next available shipping date.

Shipping Options and Rates

Available shipping methods and rates are displayed during checkout.

Shipping costs may be calculated based on:

Delivery address
Package size and weight
Products ordered
Selected carrier
Selected service level
Current carrier rates

The availability and name of a shipping service may vary according to the destination and package.

Selecting an express service affects the carrier’s estimated transit time after shipment. It does not necessarily change The Vine Living’s preparation or Sunday fulfilment schedule.

Order Confirmation

After placing an order, you should receive an order-confirmation email at the address provided during checkout.

Review the confirmation carefully and contact us promptly if any information is incorrect.

The order confirmation indicates that we received your order. It does not mean the order has shipped.

Tracking Information

When tracking is available, a shipping-confirmation email will be sent after the carrier receives or processes the shipment.

Tracking information may take several hours to update after the shipping label is created.

The carrier’s estimated delivery date is an estimate and not a guaranteed arrival date.

Delivery Times

Delivery times vary depending on:

Destination
Selected shipping service
Carrier capacity
Weather
Holidays
Seasonal volume
Road or transportation disruptions
Other circumstances outside our control

The Vine Living will make reasonable efforts to prepare orders according to our regular shipping schedule, but we cannot guarantee carrier transit or delivery times.

Perishable Sea Moss Products

Some sea moss products are perishable and require refrigeration.

Customers are responsible for:

Providing an address where the package can be received promptly
Monitoring tracking information
Retrieving the package shortly after delivery
Opening the package promptly
Following the storage instructions supplied with the product
Refrigerating sea moss gel promptly upon delivery

Do not leave a perishable package outdoors, in a lobby, at a reception desk or in another unattended location longer than necessary.

If a sea moss product arrives damaged, leaking, spoiled or otherwise unsuitable, contact us within 48 hours of delivery. Keep the product and packaging and include photographs with your request.

Do not consume a product that appears spoiled or unsafe.

Delays Affecting Perishable Products

Carrier delays do not automatically mean that a product is spoiled.

When your order arrives, inspect it promptly and follow the product’s storage instructions. If you have concerns about its condition, contact us within 48 hours and provide photographs of the product and packaging.

Claims will be reviewed individually under our Refund, Replacement and Cancellation Policy.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate:

Recipient name
Street address
Unit or apartment number
City
Province
Postal code
Telephone number
Email address

The Vine Living is not responsible for delays, failed deliveries or losses caused by incomplete or inaccurate information supplied during checkout.

If you notice an error, contact order@thevineliving.co immediately. We will attempt to correct the address before fulfilment, but changes are not guaranteed after processing has begun.

Address Changes

Shipping addresses cannot normally be changed after an order has been transferred to the carrier.

If the carrier offers an address-correction or redirection service, additional fees may apply. The availability of such a service is determined by the carrier.

Missed or Failed Deliveries

Customers are responsible for monitoring tracking information and following carrier instructions.

If delivery cannot be completed because no one is available, access is restricted or the carrier requires further instructions, contact the carrier promptly.

The Vine Living is not responsible for product deterioration resulting from:

Failure to retrieve a package
Refusal of delivery
An unavailable recipient
Restricted building access
Failure to respond to carrier notices
An incorrect address provided by the customer

Packages Marked Delivered

If tracking indicates that a package was delivered but you cannot locate it:

Confirm that the shipping address on the order is correct.
Check around the delivery location.
Ask household members, neighbours, a concierge or building management.
Allow additional time, as some carriers mark packages delivered shortly before arrival.
Contact the carrier using the tracking number.
Contact The Vine Living if the package remains missing.

We may need to open an investigation with the carrier before determining whether a replacement, credit or refund is available.

The Vine Living is not responsible for theft or loss after confirmed delivery to the address supplied, although we will make reasonable efforts to assist.

Damaged or Incorrect Shipments

If your package or product arrives damaged, defective, leaking, spoiled or incorrect, contact order@thevineliving.co within 48 hours.

Include:

Your name
Order number
A description of the issue
Photographs of the product
Photographs of the shipping packaging
A photograph of the shipping label

Keep the product and packaging until we complete our review. Do not return or discard anything unless instructed.

Approved claims may qualify for a replacement, store credit, partial refund or full refund, depending on the circumstances.

Packages Returned to Sender

A package may be returned to us because of:

An incorrect or incomplete address
Failed delivery attempts
Refusal of delivery
Failure to retrieve the package
Restricted access to the delivery location

If a package is returned, contact us to discuss the available options.

Because food products may be perishable or unsuitable for resale after shipment, we cannot guarantee that the order can be reshipped or refunded. Original shipping charges are non-refundable, and additional shipping charges may apply.

Order Changes and Cancellations

We will make reasonable efforts to accommodate your request, but changes and cancellations are not guaranteed after preparation or fulfilment has begun.

Orders that have shipped cannot be cancelled.

For complete cancellation and refund terms, review our Refund, Replacement and Cancellation Policy.

Shipping Promotions

Free or discounted shipping promotions may be subject to:

Minimum purchase requirements
Geographic restrictions
Product exclusions
Promotional dates
Specific shipping methods
Other conditions disclosed with the offer

Unless otherwise stated, shipping promotions cannot be applied retroactively or combined with other offers.

Taxes and Charges

Applicable taxes and shipping charges are displayed during checkout.

Orders shipped within Canada are not subject to customs duties. Customers remain responsible for any charges resulting from address corrections, delivery changes or other customer-requested carrier services.

Your Legal Rights

Nothing in this policy limits any rights or remedies available under applicable consumer-protection law.

Contact Us

For questions about shipping, tracking, delivery or an existing order, contact:

The Vine Living Inc.
Email: order@thevineliving.co
Website: thevineliving.co
Contact page: thevineliving.co/contact-us/

Please include your order number when contacting us about an existing purchase.