Politique de confidentialité

Last updated: August 20, 2026

The Vine Living Inc. (“The Vine Living,” “we,” “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy describes how we collect, use, disclose and safeguard personal information when you visit thevineliving.co, purchase a product, create an account, book a coaching session, subscribe to communications or otherwise interact with us.

1. Who We Are

The Vine Living Inc. operates this website and is responsible for the personal information under its control.

For privacy questions or requests, contact:

The Vine Living Inc.
Email: info@thevineliving.co
Website: thevineliving.co
Contact page: thevineliving.co/contact-us/

2. Personal Information We Collect

The personal information we collect depends on how you use the website.

Information You Provide

We may collect:

• Your name

• Email address

• Telephone number

• Billing and shipping addresses

• Account username and password

• Products purchased or considered

• Order, return and refund information

• Coaching service selected

• Appointment date, time and time zone

• Information entered into booking forms

• Notes, questions or messages you send us

• Newsletter and marketing preferences

• Comments or product reviews you submit

• Other information you voluntarily provide

If a coaching booking form asks about your goals, preferences or wellness interests, we will use that information to administer and prepare for the requested session. Please do not submit sensitive medical information unless it is specifically requested and necessary for the service.

Information Collected Automatically

When you use the website, we may automatically collect:

• Internet Protocol address

• Browser type and version

• Device type

• Operating system

• Pages and products viewed

• Referring website

• Approximate location derived from your IP address

• Cart and checkout activity

• Login and account activity

• Cookie and session identifiers

• Date and time of your visit

• Error, security and diagnostic information

We use this information to operate the website, maintain security, understand how the website is used, estimate taxes and shipping, preserve cart contents and improve our services.

3. How We Use Personal Information

We may use personal information to:

• Process and fulfil purchases

• Calculate taxes and shipping charges

• Deliver orders

• Process payments, returns and refunds

• Create and manage customer accounts

• Schedule and administer coaching sessions

• Send booking confirmations and reminders

• Communicate about orders, appointments or accounts

• Provide customer service

• Respond to questions, complaints and requests

• Prevent fraud, abuse and unauthorized transactions

• Protect the security and operation of the website

• Maintain business, accounting and tax records

• Improve our products, services and website

• Send marketing communications when you have consented or when otherwise permitted by law

• Meet legal, regulatory and contractual obligations

• Establish, exercise or defend legal claims

We will not use personal information for a materially different purpose without obtaining consent when required.

4. Online Store and WooCommerce

Our online store is powered by WooCommerce.

While you browse the store, WooCommerce may use cookies and session information to:

• Remember products you have viewed

• Preserve the contents of your shopping cart

• Support checkout

• Estimate shipping and taxes

• Manage customer accounts

• Process orders

• Prevent fraud and abuse

When you place an order, we collect the information required to process the transaction and deliver the products, including your name, contact information, billing address, shipping address and order details.

5. Payments and Stripe

Payments for products and eligible coaching bookings may be processed by Stripe.

Payment information is transmitted to Stripe for payment authorization, fraud prevention and transaction processing. The Vine Living does not directly store complete payment-card numbers or card security codes.

Stripe processes personal information according to its own privacy practices. You can review the Stripe Privacy Policy.

6. Shipping and ShipStation

We use ShipStation to assist with shipping and order fulfilment.

To prepare and deliver an order, we may share necessary information with ShipStation and the selected shipping carrier, including:

• Your name

• Shipping address

• Email address

• Telephone number

• Order contents

• Package details

• Shipping method

• Tracking information

ShipStation and shipping carriers process this information for fulfilment, delivery, tracking, fraud prevention and customer support. You can review the ShipStation Privacy Policy.

7. Coaching Bookings and FluentBooking

We use FluentBooking to schedule coaching sessions.

When you book a session, we may collect:

• Your name

• Email address

• Telephone number

• Selected service

• Appointment date and time

• Time zone

• Responses entered into the booking form

• Notes or questions you provide

• Payment and transaction status

We use this information to schedule the appointment, process payment, send confirmations and reminders, prepare for the session and communicate about changes or cancellations.

Booking information is stored within our website and may also be transmitted through email or other services used to administer appointments.

8. Email and Marketing Communications

We may send transactional emails concerning:

• Commandes

• Payments

• Shipping and delivery

• Customer accounts

• Coaching appointments

• Booking reminders

• Cancellations and refunds

• Security or administrative matters

Transactional communications are necessary to provide the products or services you request.

We send promotional emails and newsletters only when we have consent or are otherwise permitted to do so by applicable law. You may unsubscribe using the link in any marketing email or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary transactional or service-related messages.

9. Cookies and Similar Technologies

Cookies are small files stored on your device. We use cookies and similar technologies to operate and improve the website.

Essential Cookies

Essential cookies may be used to:

• Maintain website security

• Remember cart contents

• Support checkout

• Keep users signed in

• Remember account and display preferences

• Process bookings

• Prevent fraud

• Confirm that a browser accepts cookies

These cookies are necessary for core website functions.

Analytics and Marketing Cookies

If enabled, analytics and marketing technologies may collect information about website visits, product views, interactions and referrals. We use this information to understand performance, improve the website and evaluate marketing.

Where required, non-essential cookies will be used only after obtaining consent. You can manage cookies through the consent controls available on the website and through your browser settings.

Blocking essential cookies may prevent the cart, checkout, account or booking system from functioning correctly.

10. Comments and Reviews

If you leave a comment or product review, we may collect the information shown in the submission form, along with your IP address and browser information for spam prevention and security.

Approved comments and reviews, including the name you provide, may be displayed publicly. Do not include sensitive personal information in public comments or reviews.

Comments may be checked using an automated spam-detection service.

11. Embedded Content and External Links

Pages may contain embedded content or links from third-party websites, such as videos, images, social media content or articles.

Embedded content may behave as though you visited the third-party website directly. Those providers may collect information, use cookies and track your interaction according to their own privacy policies.

We are not responsible for the privacy practices of external websites.

12. When We Share Personal Information

We may disclose personal information to service providers that help us operate our business, including:

• Website hosting providers

• E-commerce and website software providers

• Payment processors

• Shipping platforms and carriers

• Booking and appointment systems

• Email delivery providers

• Security, backup and fraud-prevention providers

• Technology support providers

• Accountants, insurers, lawyers and professional advisers

We provide service providers only with the information reasonably necessary to perform their services.

We may also disclose information:

• With your consent

• To comply with applicable laws, court orders or legal processes

• To respond to lawful requests from regulatory, tax or law-enforcement authorities

• To investigate fraud, security incidents or violations of our terms

• To protect our rights, property, customers or the public

• As part of a business sale, merger, financing, reorganization or transfer, subject to appropriate confidentiality protections

We do not sell personal information.

13. Processing Outside Canada

Some service providers may process or store personal information outside Canada, including in the United States or other jurisdictions.

When personal information is processed outside Canada, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies or government authorities in accordance with those laws.

We remain responsible for personal information under our control and use contractual or other measures appropriate to the circumstances when engaging service providers.

14. How Long We Retain Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet legal, accounting, security and business requirements.

For example:

• Order and transaction records are generally retained for at least six years from the end of the tax year to which they relate, or longer when required by law.

• Account information is retained while an account remains active and for a reasonable period afterward.

• Booking records are retained for as long as reasonably necessary to administer the service, address follow-up matters and meet legal or business requirements.

• Marketing subscription information is retained until consent is withdrawn, subject to maintaining a record of the unsubscribe request.

• Comments and reviews may remain published until removed or no longer required.

• Security logs and technical records are retained for a limited period based on operational and security needs.

When information is no longer required, we securely delete, destroy or anonymize it, subject to technical and legal limitations.

15. Security

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the personal information under our control.

These measures may include access controls, encryption in transit, secure payment processing, software updates, backups, malware monitoring and limiting access to authorized individuals and service providers.

No method of Internet transmission or electronic storage can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account password and notifying us if you suspect unauthorized access.

16. Your Privacy Rights

Subject to applicable law, you may request:

• Access to personal information we hold about you

• Information about how your personal information has been used or disclosed

• Correction of inaccurate or incomplete information

• Withdrawal of consent where processing is based on consent

• Deletion of personal information that we are not legally or operationally required to retain

• Closure of your customer account

• Removal from marketing communications

We may need to verify your identity before completing a request.

Withdrawing consent may affect our ability to provide a requested product or service. Some information cannot be deleted immediately when it must be retained for tax, accounting, fraud-prevention, contractual or legal purposes.

Submit requests to info@thevineliving.co.

If you are dissatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

17. Children’s Privacy

Our products and services are intended for purchase by adults. We do not knowingly collect personal information directly from children without appropriate consent.

If you believe a child has provided personal information to us without appropriate consent, contact us so that we can review and address the situation.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, legal obligations or privacy practices.

The revised version will be posted on this page with an updated “Last updated” date. Material changes may also be communicated through the website or by another appropriate method.

19. Contact Us

For privacy questions, concerns, complaints or access requests, contact:

The Vine Living Inc.
Email: info@thevineliving.co
Website: thevineliving.co
Contact page: thevineliving.co/contact-us/